Terms of Service

1. Acceptance of Terms

By accessing or using SocialIntent AI ("the Service"), provided by SocialIntent AI, Inc. ("Company," "we," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization or business, you represent that you have authority to bind that entity to these Terms.

2. Subscriptions, Trials & Billing

• Trial Period: Paid subscription plans offer a 3-day trial (limited to 3–5 teaser leads to evaluate the service). If you do not cancel before the trial concludes, your designated payment method will be charged the recurring subscription fee for your selected billing cycle (monthly or annually).
• Recurring Billing: Subscriptions renew automatically at the beginning of each billing period unless cancelled. You may manage, change, or cancel your subscription at any time directly through your self-serve Stripe Billing Customer Portal.
• Refunds & Cancellations: Cancellation terminates future renewals at the conclusion of your current paid billing period. We do not provide prorated refunds for partial billing cycles.
• Failed Payments & Grace Period: If a payment fails, your account enters a temporary grace period ("past_due") during which your monitors, historical leads, and keywords are retained while Stripe retries the transaction.

3. Acceptable Use & Anti-Spam Policy

SocialIntent AI is designed for authentic, value-first engagement and commercial lead detection. You agree to strictly adhere to the following acceptable use rules:

• No Automated Spamming: You must not use our AI reply generation tools to conduct bulk automated spam, mass uninvited direct messaging, or violate the Community Guidelines and Terms of Service of third-party platforms (including Reddit, X, LinkedIn, and Meta).
• Human-in-the-Loop Review: AI-generated reply suggestions are provided as drafts for human review, editing, and approval. You remain solely responsible for any content or replies you choose to transmit or post online.
• No Malicious Scraping: You agree not to reverse engineer, decompile, or overload our APIs or infrastructure.

4. Intellectual Property

The Service, including its proprietary algorithms, intent scoring models, design, trademarks, and documentation, remains the exclusive property of SocialIntent AI, Inc. Customer data, brand monitors, and custom keywords remain the property of the customer.

5. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. While we strive for high uptime and accurate intent scoring, we make no guarantees that social listening feeds will capture 100% of posts across third-party networks, as availability depends on third-party APIs and network conditions.

6. Limitation of Liability

To the maximum extent permitted by applicable law, SocialIntent AI, Inc. shall not be liable for any indirect, incidental, punitive, or consequential damages, or any loss of profits or revenues resulting from your use of the Service.

7. Governing Law & Contact

These Terms shall be governed by and construed in accordance with the laws of the United States. For questions regarding these Terms, contact: