Privacy Policy

1. Introduction

SocialIntent AI ("we," "our," or "us") operates the SocialIntent AI platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect customer personal information when you use our website, APIs, and social intelligence monitoring applications.

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect information in the following categories:

• Account & Authentication Information: When you register, we collect your name, work email address, company name, and password credentials via Supabase Authentication.
• Billing Information: Payments and subscriptions are processed directly through Stripe. We do not store full credit card numbers or banking data on our servers. Stripe retains necessary billing tokens, expiration dates, and payment history under PCI-DSS compliance.
• Monitoring Preferences: Keywords, brand names, competitors, excluded search terms, and notification webhooks (such as Slack and Discord endpoints) configured by you.
• Public Social Media Signals: Our platform scans publicly accessible posts and discussions across supported networks. We do not access private messages, hidden channels, or non-public personal communications.

3. How We Use Your Information

We use collected data solely to:

• Provide, maintain, and monitor your social listening feeds and alerts.
• Calculate Buyer Intent Scores using AI language models (such as Google Gemini).
• Draft contextually relevant reply suggestions for your team's human review.
• Process subscription charges and prevent fraudulent transactions.
• Send critical product notifications, system alerts, and customer support responses.

4. AI Processing & Third-Party Processors

We integrate with trusted enterprise service providers to deliver our capabilities:

• Stripe: Payment processing, customer billing portal, and subscription management.
• Supabase: Encrypted database storage, user authentication, and row-level access control.
• Google Gemini API: Natural language processing for semantic analysis and AI reply suggestions. Public social posts evaluated by AI models are not used to train proprietary foundation models.
• Vercel: Edge hosting, serverless computing, and global delivery network.

5. Data Retention & Security

We implement industry-standard encryption protocols (TLS 1.3 in transit and AES-256 at rest) to safeguard your data. Monitored leads and mention history are stored for the duration of your active subscription. You may request full account and data deletion at any time by contacting our support team or deleting your workspace.

6. Your Rights (GDPR & CCPA)

Depending on your location, you have rights to access, rectify, export, or delete your personal data. We honor verifiable requests submitted to our compliance contact below without discriminatory treatment.

7. Contact Information

If you have questions about this Privacy Policy or data protection practices, please contact us at: